Shared Services

Shared services rose to popularity in the 1990’s as a way for private sector organisations to drive down costs and improve the quality of transactional corporate services. Benchmarking suggests that 15-20 per cent cost reductions in the delivery of corporate services are achievable.

It is not only the private sector that is attracted to those sorts of numbers. Governments also seek to operate more efficiently, as they face economic downturns, increasing expectations from the public, and an ever-changing technology environment.  However although they undertake the transactional administration tasks suited to shared services, and can offer the transactional volume that is required to achieve economies of scale in those tasks, to date shared services implementations by Governments have almost universally fallen short of expectations.

Even so, shared services remains on the agenda for both state and federal Governments in Australia.   AIM has therefore undertaken a study to better understand the root cause of issues with previous public sector shared services implementations, and to identify lessons and insights for the future.

What do you think? To provide comments on our Green Paper email advocate@aimcan.com.au
or fax to 02 6273 3212.