Designed for

Middle Managers with staff and/or operational responsibilities.

Timeframe

Approximately 12 to 18 months.

Structure

8 units comprising of 5 core units and 3 electives. On completion of the whole qualification, managers may gain advanced standing into a Bachelor Degree at selected universities.

Assessment

You’ll be assessed through workplace projects, which require you to compile a range of evidence that demonstrates your competence.

RPL

Recognition of skills and knowledge gained through previous studies, work and life experiences may lead to advanced standing in this course.

Unit code	Course
Core - at least 5 units required
BSBPMG510A Manage projects	Introduction to Projects Further your knowledge on project plan development and project management.
BSBRSK501A Manage risk	Risk Management Advance your knowledge of risk management plans, which includes critical success factors, identified and analysed risks, and treatments for prioritised risks.
BSBCUS501B Manage quality customer service	Delivering Customer Service Improve your understanding of plans, policies or procedures for delivering quality customer service. Develop techniques in solving complex customer complaints and system problems that lead to poor customer service.
BSBLED501A Develop a workplace learning environment	Develop Workplace Learning Enhance your knowledge on methods for reviewing performance development needs, and techniques for providing feedback on those needs. You will increase your understanding of the relationship management tools required to achieve a learning environment.
BSBMGT516C Facilitate continuous improvement	Implementing Continuous Improvement Gain knowledge of continuous improvement models, strategies and approaches to improve work outcomes and organisational functions.
BSBWOR502B Ensure team effectiveness	Build Team Performance Learn to understand a range of techniques that can be used to build work teams and strengthen communications.
BSBMGT502B Manage people performance	Appraising & Managing Performance Develop an understanding of documented performance indicators, and a critical description and analysis of performance management systems.
BSBFIM501A Manage budgets and financial plans	Managing Team Budgets Knowledge of the record keeping requirements for the ATO and for auditing purposes.
BSBMGT515A Manage operational plans	Planning for success Build on your knowledge of models and methods for operational plans.
BSBWOR501B Manage personal work priorities and professional development	Personal Effectiveness Increase your understanding of the systems and processes (electronic or paper-based) used to organise and prioritise tasks, which show how work is managed.
BSBOHS509A Ensure a safe workplace	Safe work practices Gather detailed knowledge and application of all relevant OHS legislative frameworks, as well as knowledge on principles and practice of effective OHS management.

Unit code	Course
Electives - up to 3 units required
BSBSUS501A Develop workplace policies and procedures for sustainability	Sustainable Business Practices Increase your knowledge on reviewing and improving policies by identifying sustainable improvements and benchmarking against industry best practice.
BSBPMG509A Manage project procurement	Contract Management Increase your knowledge of managing procurement and contracting processes. This elective can not be selected if BSBPMG501A is selected.
BSBINN502A Build and sustain an innovative work environment	Delivering Innovation
BSBFIM501A Manage budgets and financial plans BSBFIM601A Manage finances	Finance for Non-Finance Managers