Designed for

Government Employees, Contractors & Agencies from an APS4 to EL2 level.

Timeframe

Approximately 12 to 18 months.

Structure

11 units comprising of 6 core units and 5 electives.

Assessment

You’ll be assessed through workplace projects, which require you to compile a range of evidence that demonstrates your competence.

RPL

Recognition of skills and knowledge gained through previous studies, work and life experiences may lead to advanced standing in this course.

Unit code	Course
Core - up to 6 units required
PSPETHC501B Promote the values and ethos of public service. PSPLEGN501B Promote compliance with legislation in the public sector	Ethics & Governance This unit supports the attainment of skills and knowledge required for applying ethical conduct and accountability required in those working in government employment.
PSPGOV504B Undertake research and analysis	Analyse & Present Research Information This unit includes identifying and undertaking research, analysing information and applying the results of analysis, maintaining information systems, and compiling reports from information.
PSPGOV505A Promoting diversity	Promoting Diversity in the Public Sector This unit includes providing diversity input to strategies, policies and plans, attracting and developing a diverse workforce and monitoring diversity outcomes.
PSPGOV512A Use complex workplace communication strategies	Advanced Communication Skills This unit includes preparing for complex communication, analysing and responding to opinions, presenting a convincing argument, and developing a range of communication strategies.
PSPOHS501A Monitor and maintain workplace safety	Safe Work Practices This unit covers the monitoring and improvement of the organisation’s occupational health and safety policies, procedures and programs in the relevant work area to achieve and maintain occupational health and safety standards.

Unit code	Course
Electives - up to 5 units required
PSPGOV502B Develop client services	Deliver Client Services This unit covers analysis of client needs, review of client service, and promotion, development and enhancement of client service.
PSPGOV506A Support workplace coaching and mentoring	Coaching in the Workplace This unit includes developing a coaching/ mentoring strategy, establishing a coaching/ mentoring framework, implementing and supporting coaching/mentoring, monitoring coaching and mentoring arrangements and consolidating opportunities for further coaching/mentoring.
PSPGOV514A Facilitate change	Managing & Implementing Change You’ll gain knowledge of the change management process/cycle, and techniques for responding to those who are resistant to change.
PSPGOV507A Undertake negotiations	Negotiation Skills This unit covers planning for negotiation, conducting the negotiation and finalising the outcome.
PSPGOV508A Manage conflict	Resolving Conflict This unit covers identifying and assessing conflict situations, implementing strategies to resolve conflict and monitoring the situation. It does not include formal negotiation, counselling or conducting mediation.
PSPGOV511A Provide leadership	Leading with Impact This unit includes facilitating commitment to objectives and required standards; contributing to the development of a cooperative, high performance workgroup; giving and receiving feedback on performance; supporting and participating in development activities; and providing leadership, direction and guidance in the workgroup.
PSPGOV516A Develop and use emotional intelligence	Leading with Emotional Intelligence This unit covers identifying the impact of own emotions on others in the workplace, recognising and appreciating the emotional strengths and weaknesses of others, promoting the development of emotional intelligence in others and utilising emotional intelligence to maximise team outcomes.