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Resolving Conflict
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Assessible material

We all regularly come into contact with positive and negative conflicts, managing those conflicts successfully requires highly developed negotiation and influence skills.

Location/s
AIM ACT Head Office
North Sydney - NSW
Duration
Two days
Industry Area
  • Government
  • Private
Course category
  • Managing yourself
Price from NSW ACT
Members
$1,195.00
$1,025.00
Non Members
$1,335.00
$1,125.00
Book

With this program running on consecutive days, you’ll improve your ability to resolve conflict explaining what conflict is and how it affects people. We’ll look at positive and negative conflicts and how we can deal with them in our work and home lives.

 

Your employer will benefit because:

You'll bring the skills necessary to identify and then confidently deal with both positive and negative conflicts. You’ll also have the knowledge to advise others on how to deal with conflict, and understand how people deal with those types of situations.

This course is right for you:

If you have a basic knowledge of assertiveness techniques and would like to improve the way you respond to conflict. We recommend you complete an assertiveness program before you do this one.

You’ll learn how to:

  • Identify and respond to personal values, points of view and conflict
  • Analyse what each party needs to resolve conflict in a flexible manner
  • Use positive influence techniques to negotiate for win-win situations

We'll cover:

  • What conflict is
  • How we can manage it
  • Active listening and questioning techniques
  • Finding solutions


  

Start date Start time End date End time Location  
21/06/2012 9:00 AM 22/06/2012 5:00 PM NSW Book Now
30/07/2012 9:00 AM 31/07/2012 5:00 PM ACT Book Now
20/08/2012 9:00 AM 21/08/2012 5:00 PM NSW Book Now
23/10/2012 9:00 AM 24/10/2012 5:00 PM ACT Book Now
24/10/2012 9:00 AM 25/10/2012 5:00 PM NSW Book Now
04/12/2012 9:00 AM 05/12/2012 5:00 PM NSW Book Now

This program connects with the following competencies

Qualifications

This Open Program is part of the following Qualifications:

Online Self-Assessment
To help participants measure their understanding of the subject and determine learning priorities for the workshop and beyond. We typically provide this for you 2 weeks before your face to face workshop.

Hello
The facilitator will call within two weeks prior to the workshop to better understand your requirements so that the workshop can be tailored as needed.You receive a call around a week before we meet you face to face.

Workshop
Face-to-face group sessions with a heavy emphasis on practical learning and developing critical skills. Please see published dates for face to face workshops in the calendar.

eLearning
Interactive learning modules and templates, including the Harvard Manage Mentor program for ongoing learning in the workplace or after hours. We typically make this available for you before your face to face workshop and you usually have between 90 days and 12 months afterwards to utilize the e-learning.

Supplementary Notes
In-depth support information and activities that provide the bigger picture beyond course content and theory. You have access to these two weeks before the face to face workshop and for 12 months following.

Embedding Learning
Follow-up activities, calls or webinars take place two to three weeks after the workshop to help participants transfer what they have learnt back in to the workplace.