In all kinds of businesses, all over the world, the competitive environment has never been so strong. And with so many brands competing for your customers’ business, customer service has come into its own.
- Government
- Private
- Managing yourself
| Price from | NSW |
|---|---|
| Members | $1,195.00 |
| Non Members | $1,335.00 |
This course is all about helping you look after your customers (and your customer service team) so you can form long-lasting customer relationships that are mutually beneficial. From initial contact, to after-sales service and follow-ups, this course will help you manage and measure the effectiveness of your team’s customer service.
Your employer will benefit because:
You’ll not only learn how to tailor products and services to better meet the needs of your organisation’s customers, you’ll also gain a better understanding of how customers think, and the sort of service they respond to.
This course is right for you:
If you’re responsible for providing customer service, or managing a customer service team.
You’ll learn how to:
- Create a customer service focus in your organisation
- Identify your customers’ needs
- Measure your service performance
- Support your customer service team
We'll cover:
- Internal and external customers
- Customer expectations, and customer satisfaction
- Creating customer focus, and customer value
- Quality customer service
- Service styles and strategies
This program connects with the following competencies
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