This program will help you develop a flexible style of influence that will allow you to affect those within your own group and your clients’ organisations. This is a Situation Management System (SMS) program, which means it’s based on the idea that different situations require different styles or approaches.

Your employer will benefit because:

You’ll return to your organisation with the ability to positively influence a wide range of situations, and people from a variety of backgrounds. You’ll be able to adopt the style of influence that best suits specific circumstances.

This course is right for you:

If you are in a position that requires you to use your personal influence. You might be a manager, team leader, supervisor, sales and account manager, senior customer service representative, or project or change manager.

You’ll learn how to:

• Use positive influence effectively
• Develop a flexible influencing style
• Work out when best to apply your influencing skills
• Use your influence in daily work situations

We'll cover:

• The benefits of positive versus negative power and influence
• Self assessment of influence style
• The five influence styles and key influence skills
• A decision model for choosing an appropriate influence style
• Setting specific learning goals for improving your personal influence skills