Managing the performance of other people is an ongoing cycle of planning and performance reviews. This program will help you plan and achieve goals for you and your team, communicate to your team what you expect from them, and help them develop as team members.

Your employer will benefit because:

You’ll be in more control of your team and the individuals within it. This will lead to clearer plans, more productive relationships and ongoing, individual development.

This program is right for you:

If you are responsible for the performance of others. You’ll probably be a team leader, supervisor or manager.

You’ll learn how to:

• Manage the performance of individuals
• Address performance-related issues with individuals
• Address issues and problems within teams
• Build and support commitment within the team
• Recognise exceptional performance

We’ll cover:

• Improving performance and providing feedback
• Recognising and addressing both exceptional and diminished performance
• How personal performance supports an organisation’s policies, values and code of conduct
• Ensuring performance meets key performance indicators
• Communicating and working with stakeholders, and planning for improved team member performance