Designed for

New managers working at the frontline of an organisation, such as supervisors and team leaders.

Timeframe

Approximately 12 to 18 months.

Structure

10 units comprising of 4 core units and 6 electives.

Assessment

Assessment is through workplace projects, in which you’ll compile a range of evidence to demonstrate your competence. Recognition of Prior Learning:

RPL

Recognition of skills and knowledge gained through previous studies, work and life experiences may lead to advanced standing in this course.

Unit code	Course
Core - all units required
BSBMGT402A Implement operational plan	Planning for success Learn how to produce and implement operational plans, and how to report on performance, as well as implement relevant policies and procedures.
BSBOHS407A Monitor a safe workplace	Safe Work Practices Get to grips with your roles and responsibilities in OHS and legislation.
BSBWOR402A Promote team effectiveness	Building Team Performance Learn how to motivate and empower your team to meet goals.
BSBMGT401A Show leadership in the workplace	Leading with Impact You’ll learn how to develop an effective leadership style, and how to articulate organisational plans and influence positive change in the workplace.

Unit code	Course
Specialist Electives - at least 3 units required
BSBPMG510A Manage projects	Introduction to Projects Learn to develop an effective project plan and evaluate its performance.
BSBMGT403A Implement Continuous Improvement	Implementing continuous improvement Develop your knowledge of the principles and techniques associated with continuous improvement processes and systems, as well as how to implement to improve performance.
BSBWOR404B Develop work priorities	Personal Effectiveness Learn how to plan, schedule objectives and help achieve goals.
BSBCUS401A Coordinate implementation of customer service strategies	Delivering Customer Service Learn how to identify the needs and priorities for effective customer service. How to design strategies that improve delivery of products and services.
BSBWOR401A Establish effective workplace relationships	Working Relationships You’ll develop a range of communication techniques to positively influence relationships to achieve the outcomes you planned.
BSBINN301A Promote innovation in a team environment	Innovation & Change Develop your skills on innovation and innovative practices through collaborative communication styles.
BSBCMM401A Make a presentation	Professional Presentations Increase your knowledge of principles behind effective communications.
BSBWRT401A Write complex documents	Effective Business Writing Learn how to produce accurate and clear information by utilising an enterprise style guide.
BSBREL402A Build client relationships and business networks	Building Client Relationships Learn how to establish and maintain relationships with a range of clients related to the candidate’s business and/or related network.

Unit code	Program
Other Electives - up to 3 units required
BSBRES401A Analyse and present research information	Analyse & Present Research Information You’ll learn how to identify data sources for research and presenting analysed data to support organisational activities.
BSBHRM402A Recruit, select and induct staff	Recruiting & Developing Staff Develop your knowledge of the human resource life cycle, and your awareness of equal opportunity and anti-discrimination requirements.
BSBFIA401A Prepare financial reports	Accounting for Non-Accountants Advancing your knowledge of how to prepare financial reports, apply the Australian Accounting and Auditing Standards, and apply double-entry principles.
BSBMKG401A Interpret market trends and developments Profile the market OR BSBMKG507A	Marketing Fundamentals Learn how to profile, understand rationale and supporting information, and analyse market trends and developments.
BSBLED401A Develop teams and individuals	Develop Workplace Learning You’ll learn how to encourage members of your team to participate through feedback, and providing learning opportunities to match their skills needs.